Support Specialist 

Alter Imaging is looking for a person to handle our incoming client requests.  This is a fast-paced position that requires someone who communicates well with others and is extremely personable.

What You’ll Be Doing

  • Oversee client support tickets by taking ownership or routing to the appropriate employee and oversee until completed 
  • Make changes to Websites using HTML and Photoshop
  • Provide a positive interaction with all clients through resolution/completion of ticket 
  • Track time spent on all projects, and accurately report time for billing purposes 
  • Assist in quality assurance testing for newly developed Websites/applications 
  • Other duties as assigned

Experience You’ll Need

  • Minimum one year Web development experience 
  • Experience with HTML, CSS, JavaScript, JQuery, FTP 
  • Experience with cross browser compatibility 
  • Ability to perform minor changes and work around PHP 
  • A willingness to learn new software tools and technologies 
  • Detail oriented and has the ability to handle multiple projects and responsibilities simultaneously 
  • Excellent communication skills and outstanding personality 
     

Please apply by fax or e-mail and include the following:

  1. Cover letter and resume, including salary history and requirements
  2. URL to online portfolio

E-mail: careers@alterimaging.com / Fax: 704-770-9800
 

  • Resumes that do not include the requested information will not be considered.
  • Relocation assistance will not be provided.
  • No recruiters please. 
  • Equal Opportunity Employer

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