Business Process Automation

Business Process Management

What Is Business Processes Automation?

Business process automation (BPA) is the approach businesses take to systematize their processes, using technology and organizing personnel through workflows. Automation can help your organization better drive and control customer relationships, analytics, planning, sales, standardization and development.

Who Automates Business Processes?

Savvy leaders who see value in automating manual processes to:

  • increase sales revenue.
  • minimize costs.
  • maintain a consistent process speed.
  • make auditing and analysis easier and faster.
  • create flexibility, making it easier to make changes.
  • make your business more competitive by making your customers happier.
  • produce faster responses to mission-critical system problems.

The Four Phases of BPA:

Project managers often divide BPA into four main phases. The more granular steps of each phase depend on the specifics of your organization and whether you bring in external consulting for your BPA project.


  1. Analysis: We review your organization’s infrastructure to assess needs and objectives before performing a full review of current systems, data needs and business processes. Then we select a technology solution based on architectural design and overall fit with the organization.
  2. Implementation: We set up and customize the technology. Documentation is critical, and all functional requirements should be recorded. We implement training for administrators and select end-users and test end-to-end and user-acceptance to determine feasibility before integration.
  3. Integration: We perform application programming interface (API) integration. This allows the new programs to access and communicate with other existing programs your organization may have. We also perform data integration during this phase, combining data from disparate sources.
  4. Maintenance and Support: To identify and correct bottlenecks or flaws in your processes. Organizations should be regularly updating system versions and migrating to new platforms as they are available. The whole organization should also be able to take advantage of technical support.